In order to assure prompt delivery to retailers, orders cannot be canceled after the order has been confirmed by acceptance of our terms and conditions. No orders will be processed until the following Terms and Conditions have been signed and Returned via FAX.

 

Exchanges or Returns will only be honored within 14 days after the receipt of the order and only with valid quality issues. After 14 days only exchanges will be taken and after 30 days there will be no exchanges or returns

 

Shipping and Handling fee are not refundable.

 

There is a 15% restocking fee on all items returned for a refund.

 

Returned items will not be accepted without original hang tags still attached and all items must be received in their original bags.

 

Credit on items paid with a charge card will only be issued to the charged card used in original order.

 

Credit will be issued within 1 week after we receive the return item.

 

Please allow up to two billing cycles for a refund to appear on your credit card statement.

 

By law, intimate garments containing crotch, cannot be returned if they have been worn or tried on and customers should only try on the items over their underwear.

 

When trying on purchased items customers should not be using perfume or deodorant. It could leave marks or scents.

 

All garments will go through a thorough quality control inspection before being shipped and we reserve the right to accept or refuse any returns/exchanges if they are not accompanied with a legitimate quality issue. If accepted, a 15% re-stocking fee may be deducted from your refund.

 

When returning an item please fill out the return slip that was included with your original order.

 

Because we cannot assume responsibility for any packages you send out that are lost or damaged in transit, we recommend you insure your package when sending it to us.

 

Postage and insurance costs as well as your original shipping and handling charges are

non-refundable.

 

You will receive an e-mail notifying you that the return has been credited to your account. Please note it may take up to two billing cycles for the credit adjustment to appear on your statement.

 

 

SHOPPING INFORMATION

 

Payments excepted will be COMPANY check, Credit Card through Pay Pal, Cashiers Check, Money Order and Cash. NO CASH WILL BE EXCEPTED THROUGH THE MAIL.

 

We currently accept Visa, MasterCard, Discover and American Express.

 

We do allow for mix and match orders but there will be an additional fee.

 

SHIPPING POLICY

 

We offer shipping to any address in the United States, including Alaska and Hawaii. We also ship to Puerto Rico, the U.S. Virgin Islands and APO addresses for no additional cost. You can choose USPS Express Mail®, USPS Priority Mail® or USPS ground mail.

Moonlight Serenade 2009